Shipping Policy
AVA & GRACE is committed to providing all customers with fast and reliable shipping. This Shipping Policy outlines delivery times, costs, and procedures to ensure an optimal shopping experience.
Delivery Times
AVA & GRACE strives to ship all orders within 24 to 48 hours after purchase confirmation. Once shipped, orders are typically delivered within 5–14 business days. Delivery times may vary due to factors such as:
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Weather conditions
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High-demand periods (e.g., holidays)
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Customs procedures (if applicable)
Free Shipping
At AVA & GRACE, all orders come with free shipping. Regardless of order amount or location, you will not be charged for shipping. This reflects our commitment to making your shopping experience as smooth and enjoyable as possible.
Shipping
All orders from AVA & GRACE are shipped directly from our supplier. This approach helps reduce processing times and ensures you receive your products as quickly as possible. It also allows us to maintain strict quality control for every shipped item.
Order Processing
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Once your order is placed, you will receive a confirmation email with all purchase details.
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Orders are processed and shipped within 24 to 48 hours.
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When your order is shipped, you will receive an email with a tracking number, allowing you to easily track your package.
Tracking Orders
AVA & GRACE provides tracking information for all orders. The tracking number you receive via email enables you to monitor the status of your shipment through the carrier’s website, so you know exactly where your package is and when it will be delivered.
Questions and Support
If you have questions about your order or our shipping policy, our customer service team is ready to help! You can contact us at:
Email: info@avagracenyc.com
We aim to respond to all inquiries quickly and professionally.