Shipping Policy

Shipping Policy – AVA & GRACE NYC

At AVA & GRACE NYC, we’re committed to fast and reliable delivery. This policy outlines our delivery times, costs, and procedures to ensure the best possible shopping experience.

Delivery Times

We strive to ship all orders within 24–72 hours of purchase confirmation. Once shipped, orders typically arrive within 5–14 business days. Actual delivery times may vary due to:

  • Weather conditions

  • High-demand periods (e.g., holidays)

  • Customs procedures (if applicable)

Business days exclude weekends and public holidays.

Free Shipping

Shipping is free on all orders—no minimums, no hidden fees.

Shipping Method

All orders are shipped directly from our supplier/fulfillment partners. This helps minimize processing time and maintain strict quality control. (In some cases, items in the same order may ship separately.)

Order Processing

  • After placing your order, you’ll receive an order confirmation email.

  • Orders are processed and shipped within 24–72 hours.

  • When your order ships, you’ll receive a shipping confirmation with a tracking number so you can monitor your delivery.

Order Tracking

Every order includes tracking information. Use the tracking link in your shipping email to follow your package’s progress and estimated delivery date.

Questions & Support

We’re here to help. Contact us at info@avagracenyc.com and we’ll respond as quickly as possible.

Limitations & Exceptions

While we do our best to meet the estimated timelines, unforeseen circumstances may cause delays, including:

  • Customs procedures

  • Severe weather conditions

  • Force majeure events

AVA & GRACE NYC is not responsible for such delays, and we appreciate your understanding in these situations.

Order Processing

  • Once your order is placed, you will receive a confirmation email with all purchase details.

  • Orders are processed and shipped within 24 to 48 hours.

  • When your order is shipped, you will receive an email with a tracking number, allowing you to easily track your package.

Tracking Orders
AVA & GRACE provides tracking information for all orders. The tracking number you receive via email enables you to monitor the status of your shipment through the carrier’s website, so you know exactly where your package is and when it will be delivered.

Questions and Support
If you have questions about your order or our shipping policy, our customer service team is ready to help! You can contact us at:

Email: info@avagracenyc.com

We aim to respond to all inquiries quickly and professionally.

Free Shipping

Free shipping with tracking via UPS throughout the US.

Costomer Support

Always Available - Response Within 24 Hours


100% Return Guarantee

Return Easily Within 30 Days

Secure Payment

Pay Securely And Quickly With Your Credit Card, Google pay, Apple pay and Shop pay .