Return and Refund Policy
At AVA & GRACE, we strive to provide all our customers with excellent service and a pleasant shopping experience. Our return and refund policy is carefully designed to ensure maximum satisfaction under certain conditions. Please read the following guidelines regarding returns and refunds carefully.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, with the exception of promotional items. Sale items are excluded from this guarantee.
No Refund for Sale Items
Items purchased during a sale are not eligible for a refund. These purchases are final and cannot be returned or exchanged, even in cases of incorrect sizing.
Return Shipping Costs
Customers are responsible for return shipping costs. AVA & GRACE does not reimburse return shipping and is not liable for any costs incurred during the return process. See our general terms and conditions for full details.
Return Notification Deadline
Returns must be reported within 30 days of receiving the item. Returns reported after this period will not be accepted. Please respect this deadline to be eligible for a return.
Exchanging Sale Products
Sale items cannot be exchanged, even if the size is incorrect. Please ensure you select the correct size before making a purchase.
100% Guarantee on Defective Items
We provide a full guarantee on all defective items. If a product has manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.
Return Process
To initiate a return, please send an email to info@avagracenyc.com. Once your return is approved, you will receive detailed instructions to complete the return process.
Requirement to Include a Return Form
Returns without a completed return form cannot be processed. Please ensure that you include this form with your return to guarantee proper handling of your request.
Conclusion
AVA & GRACE is committed to ensuring customer satisfaction. By following our return and refund policy, we ensure that all returns are handled efficiently and fairly. For questions or concerns, please contact our customer service at info@avagracenyc.com