Article 1 – Definitions
In these terms and conditions, the following definitions apply:
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Reflection period (Cooling-off period): The period during which the consumer can exercise their right of withdrawal.
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Consumer: The natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur.
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Day: Calendar day.
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Long-term transaction: A distance contract concerning a series of products and/or services, with delivery and/or performance obligations spread over time.
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Durable data carrier: Any means that allows the consumer or entrepreneur to store information addressed personally to them in a way that enables future consultation and unchanged reproduction.
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Right of withdrawal: The possibility for the consumer to withdraw from the distance contract within the reflection period.
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Entrepreneur: The natural or legal person offering products and/or services at a distance to consumers.
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Distance contract: A contract concluded within a system organized by the entrepreneur for selling products and/or services at a distance, in which only one or more means of distance communication are used up to the point of conclusion.
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Means of distance communication: Any means that can be used for concluding a contract without consumer and entrepreneur being physically present in the same space.
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General Terms and Conditions: These general terms and conditions of AVA & GRACE.
Article 2 – Identity of the Entrepreneur
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Company name: Rein sales
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Chamber of Commerce number: 85833118
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Trade name: AVA&GRACE NYC
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VAT number: NL004067418B44
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Customer service email: info@avagracenyc.com
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Business address: Drakensteynplaat 24, 2316RB
Article 3 – Applicability
These general terms and conditions apply to all offers, distance contracts, and orders between AVA & GRACE and the consumer.
Before concluding a distance contract, the consumer will be provided with a copy of these general terms and conditions. If this is not reasonably possible, the consumer will be informed that the terms can be inspected at AVA & GRACE and will be sent free of charge upon request.
If the contract is concluded electronically, the terms can be made available electronically in a way that allows the consumer to store them on a durable data carrier.
In case of conflicting terms between these general conditions and specific product or service conditions, the consumer may always rely on the provision most favorable to them.
If any provision of these terms is invalid or annulled, the remaining provisions remain in effect. Unregulated situations or ambiguities are interpreted according to the spirit of these terms.
Article 4 – The Offer
Offers are non-binding and may be modified.
The offer contains a complete and accurate description of the products or services, including images, which are indicative and may show minor color differences.
Each offer clearly states:
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Price (excluding customs duties and import VAT if applicable), shipping costs, payment, delivery, and execution terms.
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Whether the right of withdrawal applies.
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Duration of the offer and price guarantee.
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Any extra costs for remote communication, agreement storage, or verification options.
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Optional product details such as sizes, colors, and materials.
Article 5 – The Contract
The contract is concluded upon acceptance of the offer and fulfillment of any conditions.
For electronic acceptance, AVA & GRACE will promptly confirm receipt. Until confirmation, the consumer may dissolve the contract.
AVA & GRACE takes reasonable measures to secure electronic communication and payment. The entrepreneur may assess the consumer’s ability to pay and may refuse an order if justified.
Upon delivery, the consumer will receive:
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AVA & GRACE’s contact address for complaints
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Instructions on the right of withdrawal
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Information on guarantees and service
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Details as described in Article 4
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Requirements for terminating long-term contracts
For long-term transactions, this applies only to the first delivery.
Article 6 – Right of Withdrawal
Consumers may withdraw from a purchase without reason within 30 days after receipt.
During this period, products must be handled carefully and returned with all accessories and original packaging, following the entrepreneur’s instructions.
The consumer must notify AVA & GRACE within 30 days if they wish to exercise the right of withdrawal and return the product within 30 days thereafter, providing proof of shipment.
Article 7 – Costs in Case of Withdrawal
Return shipping costs are borne by the consumer, including costs to return items to the country of origin (e.g., China).
Refunds are made within 30 days of withdrawal, provided the product is received or proof of shipment is submitted.
Article 8 – Exclusion of Right of Withdrawal
The right of withdrawal does not apply to:
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Customized products
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Personalized products
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Products that cannot be returned due to their nature
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Perishable or rapidly aging products
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Products whose price depends on market fluctuations beyond AVA & GRACE’s control
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Sealed software, audio/video recordings, or hygiene products once opened
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Certain services, e.g., accommodations, transport, catering, entertainment, or bets/lotteries
Article 9 – Price
Prices are fixed during the validity period unless VAT changes or market fluctuations occur.
Price increases within 3 months of the contract are only allowed by law. After 3 months, increases require the consumer’s right to terminate.
Delivery outside the EU may involve import VAT and customs duties; AVA & GRACE does not charge VAT.
Article 10 – Conformity and Warranty
Products must meet the contract, description, and legal standards.
Factory warranties apply, but AVA & GRACE is not liable for individual consumer use.
Warranty is void if products are damaged or modified by the consumer or third parties.
Article 11 – Delivery and Execution
Delivery occurs at the consumer’s specified address, within 30 days unless otherwise agreed.
If delivery is delayed, the consumer may dissolve the contract and claim compensation.
Risk transfers to the consumer upon delivery.
Replacement products are allowed; the return cost for such replacements is borne by AVA & GRACE.
Article 12 – Long-term Transactions: Duration, Termination, and Renewal
Consumers can terminate open-ended contracts at any time with up to one month’s notice.
Fixed-term contracts may only be terminated at the end of the agreed period, unless it involves trial subscriptions.
Contracts over one year can be terminated annually with one month’s notice, unless unreasonable.
Article 13 – Payment
Amounts are due within 7 days after the reflection period starts, unless otherwise agreed.
The consumer must report any incorrect payment information.
In case of late payment, reasonable costs may be charged.
Article 14 – Complaints Procedure
Complaints must be reported within 7 days of discovery.
AVA & GRACE responds within 30 days. If valid, the entrepreneur will repair or replace the product free of charge.
Article 15 – Disputes
Dutch law exclusively applies, even if the consumer resides abroad.